Right of Withdrawal

Cancellation policy

We are not able to cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of tickets is not accepted by the Störtebeker Elbphilharmonie GmbH. You will be given clear information on the binding nature of your order during the ordering process.

Please be aware: Consumers do not have a general right to cancel in the case of contracts for the provision of services relating to leisure activities, where the contract provides for a specific date or period. Any order for tickets is therefore binding on the consumer once the order has been confirmed by us, which means that the consumer has an obligation to accept and pay for the tickets ordered. Please also be aware of our standard terms and conditions.

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